EQ Virtual is working to become accessible to members of the Downtown Eastside. Photo by: Jonathan Hayward
Equinoxe LifeCare, a health care management company partnered with EQ Virtual, an online service allowing patients to see health care professionals through video visits, is working to become accessible for people in the Downtown Eastside.
The health care service, which is already available to the public, requires patients to have a computer or a mobile device; from there, they create their account, provide their health care card number for covered visits, describe their symptoms, and are then connected with a doctor over video chat.
It has no warning label, no concrete list of instructions, no ‘How to, for Dummies’, and no way to fully prepare for its inevitability every month, even when you know it’s coming. Without fail, it arrives as if on schedule but, even then, it’s different every time and there’s no way to dictate which level of unbearableness it’ll be.
It’s 3 a.m. in New York City and Jane (first name changed for privacy reasons) Menna is wide awake, prowling the Internet trying to find an online support group to talk about what she’s going through. Insomnia is just one of the many symptoms associated with Premenstrual Dysphoric Disorder (PMDD), a severe form of Premenstrual Syndrome (PMS).